These claims are delicate because the leak needs to be stopped and the property must be properly dried out. It is imperative that we can document these claims as soon as possible. We must also report it on the policyholder’s behalf. When a claim is reported, it is done so on a recorded line in which the insurance company will be asking questions that are designed to use the information you provide against the policyholder. Sometimes the policyholder will make assumptions that will not benefit them, and the claim will get denied.